When the CRA announced its investment in nuTravel this week, the latter’s CEO referred to a new “global airline” customer. Looks like it’s Delta.
“At the end of this quarter, we will introduce a new feature, powered by nuTravel, that enables delta.com business booking management and enables due diligence, payment management, expense vendor integrations and reports, “the airline wrote in a message to travel agents on Thursday.
NuTravel works with ARC as well as Blockskye and Traxo (both also owned in part by ARC) to enable policy enforcement, user registration, profile management and data exports for travel bookings. business done on airline websites. The concept builds on previous work by nuTravel with Air Canada, JetBlue and WestJet for business travel portals.
Called Universal Connect, the new initiative allows airlines to simplify development by infusing their dot-com sites with business travel features. It’s all part of ARC’s “omnichannel” retail strategy.
This won’t be the first time Delta has allowed business travelers to log in and access their company’s negotiated fares on the airline’s website. Last month, it was uploaded with SAP Concur’s TripLink, which connects the user’s Delta loyalty program profile to their Concur account. If their businesses are registered with TripLink, users can then book on Delta’s website or mobile app and import details into Concur Expense and the TripIt itinerary app. Changes and cancellations made with Delta are returned to Concur in accordance with the product documentation.
Both nuTravel and ARC officials said they are working to allow travel management companies to support direct bookings with suppliers. “We believe that ARC’s recent investment in nuTravel is a fundamental step in creating an ecosystem where our TMC partners, who play a vital role in business travel, can manage a booking regardless of the channel on which it is reserved, “according to Delta.
Delta also called this effort an “omnichannel” approach. In fact, it’s now part of the job title of Jeff Lobl, Managing Director of Global Distribution and Omnichannel Strategy.
“On January 23, we took a new step in our journey,” Delta told industry partners. “Access to Delta’s work experience has been extended to existing business travelers currently shopping on delta.com and with a SkyBonus ID registered in their SkyMiles profile. Travelers will have the option to switch between personal or business profiles when booking on delta.com. “
SkyBonus is Delta’s points-based small business loyalty program.
• Delta affirms GDS support, aims this year to test new APIs
• Aiming to control the offer, Delta strives to release APIs as soon as possible
• Delta wants star ratings to be new normal, United are not
• The Delta-TripActions dispute concerned the rewards for the drop as well as the posting
• Delta Expands Benefits to Business, United Announces Similar Program